Privacy Policy

SellSwarm AI Inc. ("us", "we", or "our") operates the sellswarm.ai website and theSellSwarm AI platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Company name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

2. Use of Data

SellSwarm AI Inc. uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent, and address technical issues
• To process payments and manage your subscription
• To send you marketing and promotional communications (with your consent)

3. Contributory Database and Data Sharing

SellSwarm AI operates a contributory data model. This section explains how we collect, use, and share business contact information.

3.1 What We Collect and Share

When you or other users submit business contact information to our Service, we may:

• Add this information to our proprietary database (the "Contributory Database")
• Share this information with other SellSwarm AI customers
• Combine it with information from other sources to improve accuracy
• Use it to provide lead discovery and enrichment services to all customers

3.2 Types of Business Contact Data

The Contributory Database may include:

• Professional email addresses
• Business phone numbers
• Job titles and roles
• Company names and information
• Professional social media profiles (e.g., LinkedIn URLs)
• Business addresses
• Industry and company size information

3.3 How We Build Our Database

Our Contributory Database is built from multiple sources:

• Customer Contributions: Data submitted by users through the Service
• Third-Party Data Providers: Licensed data from business data providers
• Public Sources: Publicly available business information from websites, directories, and APIs
• Email Verification: Information gathered from email delivery and engagement tracking

3.4 Your Rights Regarding the Contributory Database

If your business contact information appears in our Contributory Database and you wish to opt out:

• You may request removal by contacting us at privacy@sellswarm.ai
• We will add your information to our suppression file to prevent future inclusion
• Removal requests are typically processed within 30 days

3.5 Data Accuracy

We take reasonable steps to maintain data accuracy, including verification processes and allowing data subjects to request corrections. However, we do not guarantee the accuracy, completeness, or reliability of information in the Contributory Database.

4. Data Processing for AI Services

Our Service uses artificial intelligence to provide features such as email generation, lead enrichment, and reply classification. When using these features:

• Your data may be processed by third-party AI service providers (such as Anthropic)
• We use this data solely to provide the requested AI-powered features
• We do not use your data to train AI models
• AI-generated content is based on the information you provide and publicly available data

5. Data Retention

SellSwarm AI Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SellSwarm AI Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Disclosure of Data

Legal Requirements

SellSwarm AI Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of SellSwarm AI Inc.
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Business Transaction

If SellSwarm AI Inc. is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

8. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers with physical security measures

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

For All Users:

• Access: You can request copies of your personal data.
• Rectification: You can request that we correct inaccurate or incomplete data.
• Erasure: You can request that we delete your personal data in certain circumstances.
• Data Portability: You can request a copy of your data in a machine-readable format.

For California Residents (CCPA):

If you are a California resident, you have the right to:

• Know what personal data is being collected about you
• Know whether your personal data is sold or disclosed and to whom
• Say no to the sale of personal data
• Access your personal data
• Request deletion of your personal data
• Not be discriminated against for exercising your privacy rights

For EU/EEA Residents (GDPR):

If you are a resident of the European Union or European Economic Area, you have the right to:

• Access, update, or delete your personal data
• Rectification of inaccurate data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

10. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Payments

We may provide paid products and/or services within the Service. We use third-party services for payment processing (e.g., Stripe). We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

11. Email Communications

When you use our Service to send emails, we process recipient email addresses and related data to deliver those emails. We:

• Use this data only to provide the email sending service
• Track email delivery, opens, and clicks as part of the Service
• Honor unsubscribe requests from email recipients
• Do not sell recipient data to third parties

12. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

13. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@sellswarm.ai
• By visiting our website: sellswarm.ai

16. Data Protection Officer

For any questions or concerns regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at privacy@sellswarm.ai.